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Using the Console
This section provides information about how to use the SOTI MobiControl console to perform device management tasks.
Troubleshooting Device Issues
Using Remote Control
Remote Controlling Devices Using the SOTI MobiControl Plugin

Welcome to SOTI MobiControl Help
SOTI MobiControl is an enterprise mobile management solution dedicated to helping you manage and monitor your enterprise devices. Use SOTI MobiControl Help to learn about all of the features available through SOTI MobiControl.
Setting Up SOTI MobiControl
This section provides instructions for installing, activating, and upgrading SOTI MobiControl instances.
Using the Console
This section provides information about how to use the SOTI MobiControl console to perform device management tasks.
SOTI MobiControl Administration
This section provides information about how to perform various administrative tasks related to SOTI MobiControl. These tasks include monitoring your SOTI MobiControl system, changing deployment settings, integrating SOTI MobiControl with third-party applications, and performing various modifications that extend SOTI MobiControl beyond its standard configuration.
Using Package Studio
This section provides information about how to use SOTI MobiControl Package Studio to create data packages for devices.
Using Script Commands
Send scripts and execute commands on your devices with SOTI MobiControl. Script commands are supported on Android Plus, Linux, Windows Desktop Classic, and Windows Mobile/CE devices.
Using SOTI MobiControl Stage
This section provides information about how to use SOTI MobiControl Stage to quickly and easily enroll devices.
Configuring Cloud Link
This section provides information about how to set up and configure the SOTI MobiControl Cloud Link agent for your deployment.
Glossary
Notices

Remote Controlling Devices Using the SOTI MobiControl Plugin

Before you begin

Note: This is a legacy feature. Whenever possible, use SOTI Assist for remote control sessions.

Android Enterprise devices must have an Android Enterprise plugin installed.

About this task

Note: Android devices with work profiles and iOS devices can only be remote-viewed.

To initiate a remote control session on a device:

Procedure

Select the device that you want to remote control and click the Remote Control icon in the Device Actions menu bar.
In the Remote Control dialog box, select Downloadable Plugin (Legacy) and click OK, then Download to download the plugin.
Run the plugin installer as an administrator to install the plugin on your computer.
The plugin installer is an .msi file that can be run only on Windows computers.
Restart your browser to apply the plugin.
Select the device that you want to remote control and click the Remote Control icon in the Device Actions menu bar to initiate a remote control session on the device.

Results

Note: On the Microsoft Edge browser, Enhanced Protected Mode (EPM) is enabled by default. EPM can block the connection required for the remote control plugin. If blocked, Edge may prompt you to continuously reinstall the SOTI MobiControl plugin for Remote Control. To correct this issue, open Windows PowerShell as an administrator and run the following command: CheckNetIsolation LoopbackExempt -a -n="Microsoft.MicrosoftEdge_8wekyb3d8bbwe"