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Using the Console
This section provides information about how to use the SOTI MobiControl console to perform device management tasks.
Troubleshooting Device Issues
Editing Support Contact Information

Welcome to SOTI MobiControl Help
SOTI MobiControl is an enterprise mobile management solution dedicated to helping you manage and monitor your enterprise devices. Use SOTI MobiControl Help to learn about all of the features available through SOTI MobiControl.
Setting Up SOTI MobiControl
This section provides instructions for installing, activating, and upgrading SOTI MobiControl instances.
Using the Console
This section provides information about how to use the SOTI MobiControl console to perform device management tasks.
SOTI MobiControl Administration
This section provides information about how to perform various administrative tasks related to SOTI MobiControl. These tasks include monitoring your SOTI MobiControl system, changing deployment settings, integrating SOTI MobiControl with third-party applications, and performing various modifications that extend SOTI MobiControl beyond its standard configuration.
Using Package Studio
This section provides information about how to use SOTI MobiControl Package Studio to create data packages for devices.
Using Script Commands
Send scripts and execute commands on your devices with SOTI MobiControl. Script commands are supported on Android Plus, Linux, Windows Desktop Classic, and Windows Mobile/CE devices.
Using SOTI MobiControl Stage
This section provides information about how to use SOTI MobiControl Stage to quickly and easily enroll devices.
Configuring Cloud Link
This section provides information about how to set up and configure the SOTI MobiControl Cloud Link agent for your deployment.
Glossary
Notices

Editing Support Contact Information

About this task

You can configure the SOTI MobiControl device agent to display contact information for a designated support person.

Note: Do not enter SOTI Support information in this area; it is for your organization's internal IT support only.

To edit contact information for a support technician:

Procedure

Click a device name to open its Device Information panel.
Switch to the Configurations tab and scroll down to the Advanced Configurations table.
Beside Support Contact Info, click More > Edit to open the Support Contact Info dialog box.
Modify the settings as needed.
Click OK to save the new contact info.

Results

Note: You can also modify support contact info at the device group level by following the same general steps. Open a Group Information panel and edit Support Contact Info in the Advanced Configurations table of the Configurations tab. You will need to modify the setting for each applicable device family present in a device group.