Common SOTI MobiControl Installation Errors

Tip: Check C:\DBinstall.log on the server with the database. It often has more details about database installation problems and many simple connection and authentication issues are easy to diagnose.

The Installer Didn't Detect My Database

The installer should detect and list any Microsoft SQL Servers that are available on your server or accessible from your network. If you don't see your Microsoft SQL Server instance listed in the SOTI MobiControl installer, try one of the following troubleshooting steps.

Check that you're running the installer as an administrator with domain access
Add the domain or local host to the server address
Check port 1433 for issues. SOTI MobiControl uses port 1433 for communication between the server and the database

I Can't Connect to My Database

If, during installation, you can see the Microsoft SQL Server database but can't connect to it, this may be caused by an authentication or permissions error or a connectivity error.

Verify that you're attempting to connect to the database using an account with the right permissions.