SOTI’s World-Class Support Delivers Global Customer Satisfaction with an NPS Score of 94

An achievement that highlights SOTI’s unwavering commitment to enhancing customer experience with SOTI Premium Service and SOTI Enterprise Service.

Mississauga, CANADA – October 7, 2025 – Over the past four years, SOTI, a global leader in Enterprise Mobility Management (EMM), has invested in developing a global customer support environment focused on improving the SOTI customer support offerings and experience. This has resulted in the launch of an improved and enhanced service for 24/7/365 tailored support through SOTI Premium Service (up to 1,000 devices) and SOTI Enterprise Service (over 1,001 devices).

“When devices go down outside of core business hours, many organizations find themselves at a standstill. Identifying the root cause becomes challenging, and locating available response teams during off-hours can be even harder,” said Kamaldeep Kaur, Senior Director, Global Services at SOTI. “That’s why it’s essential that our partner and customer engagement models include direct access to our business support teams. We offer real-time remote diagnostics and contact options to ensure peace of mind—whenever and wherever it’s needed.”

SOTI’s NPS score of 94 sits noticeably above the average world-class score of 70. Its new service models enable tailored support to businesses of varying sizes, helping further improve response times and efficiency. With benefits such as service level agreements defining target response times for issue resolution, dedicated Technical Account Managers, and multilingual support across seven languages—including English, German, French, Spanish, Simplified Japanese, Simplified Chinese, and Italian—SOTI consistently delivers measurable results.

“I had an excellent experience with the agent. He was incredibly fast, knowledgeable, and professional throughout the entire process. He verified my identity over the phone quickly and arranged a Teams meeting within seconds. The support was smooth, efficient, and resolved in no time. I’m extremely satisfied with the level of service I received. I would gladly rate him a 10 out of 10. If it were possible, I’d give him 20 out of 10! Truly outstanding support.”

– Reliance Limited Partnership

Independently Verified Data

Reviewed by Sightmill, the independent validator of SOTI’s NPS score, giving future customers and prospects greater confidence in choosing SOTI. Since January 2020, SOTI has received over 55,000 survey responses, underscoring the reliability of its data through the robust sample size and diverse representation of respondents. The quantity of feedback also reflects the high level of customer engagement, serving as a testament to the quality of service delivered.

“Our NPS score is a testament to the exceptional work of our global services and support teams,” said Kaur. “It reflects the trust our customers place in us and the high standards we uphold. SOTI was built on reliability, responsiveness and a results-driven mindset—and our support model is a direct extension of that philosophy.”

Most noteworthy are the detailed and insightful customer testimonials that underscore SOTI’s unwavering commitment to service excellence.

“SOTI Support has always been prompt, friendly and very helpful. Even if the situation is challenging, they continue until there is a resolution, a work around or a reason why it is happening. Very happy with the support received.”

- CSR Limited

What Makes SOTI’s Support Stand Out:

Personal Customer Portal: Access detailed information about your SOTI products and entitlements anytime and submit new support cases or view and edit cases in progress.
Multilingual, In-House Expertise: Support is delivered in multiple languages by SOTI experts—never outsourced—ensuring consistency, quality and trust.
Human-Centered Support: Experience personalized support that scales with your business and is always delivered by real people.

SOTI recently wrapped up its largest partner and user conference to date, SOTI SYNC 25. From in-depth product sessions to exciting keynotes, attendees got a glimpse into the future of SOTI’s tech innovations and the developments in service excellence that keep driving strong customer loyalty.

Interested in learning more about SOTI and the value it brings to your business? Visit our website here: soti.net

About SOTI

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.

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